Resume
Experience
2014-2024
Customer Service Associate
Wawa
Pennsauken, NJ
• Informed the CEO that Wawa is potentially losing 30 million in sales due to the hashbrown tray design.
• Elevate sales performance up to 200% increase in revenue through strategic product placement and trend analysis.
• Achieved an 80% reduction in task duration, optimizing workflow and productivity.
• Implement cost-effective measures in product placement that garner positive customer feedback and contribute to up to 10% expense reduction.
2020-2021
Process Engineer Intern
Jacobs Engineering Group
Conshohocken, PA
• Implement process improvements that cut task completion time by 80%, enhancing operational efficiency and conserving labor resources.
• Crafted Process & Instrumentation Diagrams (P&IDs), demonstrating a proficient understanding of technical design.
• Collaborated effectively with diverse teams, fostering cross-functional communication and cooperation.
2020
Tiktok Creator Fund
TikTok
• Partnered with Zenith to develop and produce 40 educational videos, enhancing the user experience on the platform.
• Utilized social media networking strategies to foster creativity and community building among fellow partners.
• Conducted comprehensive audience analysis, identifying user behavior trends, and actively engaged with a diverse network of community members to drive influence.
2018-2019
Supply Chain Analyst
Wawa
Swedesboro, NJ
• Analyzed and synthesized data to support strategic decision-making across marketing campaigns, forecasting, and budgeting, utilizing advanced Excel.
• Conduct audits to monitor picking accuracy, identifying trends and addressing significant issues. Successfully resolved a 50-75% picking accuracy for BTO salad items, elevating accuracy to 99.99% through vendor collaboration.
•Established a driver performance tracking spreadsheet, revealing that only 5% of drivers were reported last quarter, with 2% showing repeat offenses, highlighting concerns regarding drivers with multiple infractions.
• Investigate incidents and threats, mediate vendor complaints, and enforce compliance with laws and regulations.
Education
Fall 2020- Fall 2023
New Jersey Institute of Technology
Bachelors
Major: Chemical Engineering
Minors: Computer Science, Applied Mathematics
Newark, NJ
Fall 2014- Spring 2020
Rowan College at Burlington County
Associates
Triple Major: Chemical Engineering, Engineering and Criminal Justice
Mount Laurel, NJ
Professional skillset
Programming Languages: Python, C++, Java, R, SQL, MySQL, MATLAB, Scratch
Data Analysis and Visualization: Pandas, Seaborn, Matplotlib, yfinance, Advanced Excel
Machine Learning and AI: LSTM models, KNN, Random Forest Classifier, feature engineering, cross-validation
Software and Tools: SAP, Advanced Microsoft Suites (Excel, Word, PowerPoint)